At Orinio, we prioritize the satisfaction of our customers and aim to provide a seamless shopping experience. We understand that occasionally, you may encounter concerns with your purchased product. To ensure a fair and efficient process, please take a moment to familiarize yourself with our Exchange & Return Policy outlined below.

Exchange Policy:

If you face any issues with the product at the time of delivery, we request that you promptly inform our delivery personnel. They will be more than willing to assist you and take note of the problem. We kindly ask that you inspect the item carefully in the presence of the delivery personnel.

Once the delivery personnel leaves your premises, we will not be able to accept any complaints or requests for exchange. To avail of the exchange option, it is essential to notify our delivery personnel of any concerns during their visit.

Please note that the exchange policy is applicable only at the time of delivery and for issues directly related to the product’s condition or quality during transit. Once the product is accepted and the delivery personnel leaves, we consider the transaction as successfully completed.

Return Policy:

At Orinio, we maintain a strict no-return policy for all products. Once a product is delivered and accepted by the customer or authorized recipient, we do not accept returns for any reason. We encourage you to thoroughly review your order at the time of delivery and ensure that you are satisfied with the product before acceptance.

In case you have any concerns with the product, our exchange policy allows you to address the issue with the delivery personnel during the time of delivery. We are committed to addressing and resolving any product-related problems immediately and ensuring that you receive the highest quality products.

We request your cooperation in adhering to these policies, as they enable us to provide the best possible service and ensure your utmost satisfaction.

Cancellation Policy:

If you wish to cancel your order before delivery, please contact our customer support team as soon as possible. We will do our best to accommodate your request and process the cancellation promptly. However, once the product is dispatched for delivery, we will be unable to cancel the order.

If you have any queries or require further assistance regarding our Exchange & Return Policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you and provide the best solutions to any concerns you may have.

Thank you for choosing Orinio. We value your trust and loyalty and look forward to serving you with top-notch products and customer service.